At the National Institute of Labour Studies (NILS), we are committed to providing exceptional support and guidance to our students, stakeholders, and the public. To enhance your experience and provide instant, accurate assistance, we proudly introduce Nily, our dedicated AI-powered customer support assistant. Nily is here to help you navigate all things related to NILS with friendliness, professionalism, and efficiency.

Who is Nily?

Nily is not just any chatbot — she is a smart, responsive virtual assistant specially designed by the NILS IT Unit to answer your questions about our institute, courses, programs, and services. Whether you want to know about labour law courses, diploma registrations, upcoming workshops, or how to access our student portal, Nily is your go-to guide available 24/7!

Unlike generic AI assistants, Nily’s expertise is deeply rooted in the National Institute of Labour Studies’ mission and offerings, ensuring that every response is relevant, accurate, and aligned with our values.

What Can Nily Do for You?

Nily is equipped to provide quick and clear answers on a variety of topics, including:

• Course Information: Detailed descriptions of diploma, certificate, and short-term courses offered by NILS, including Human Resource Management, Labour Law and Industrial Relations, Public Procurement, Business Management, and more.
• Registration Guidance: How to find course registration links, enrollment steps, and important deadlines.
• Payment Procedures: Step-by-step instructions for paying course fees conveniently through the GovPay online platform.
• Program Schedules: Updates on upcoming seminars, workshops, and training programs.
• Research and Publications: Information on the latest studies, surveys, and publications by NILS.
• Consultancy Services: How organizations can benefit from NILS expert consultancy in labour law and industrial relations.
• Contact Details: Providing relevant contact numbers and emails for further assistance.
• General Queries: Instant replies to common questions about NILS operations.

Nily ensures that your questions are answered promptly, so you don’t have to wait during busy office hours or navigate complex websites.

The Technology Behind Nily

Introduced in-house by the ICT Office of NILS, Mr. Lakshan Vidanapathirana, with the guidance of the Director General, the Assistant Director, and the dedicated staff of NILS, Nily represents a cutting-edge AI solution designed specifically to meet the needs of our institute.

By combining natural language processing with in-depth knowledge of labour studies and training programs, Nily can understand your queries in everyday language and respond with clarity and precision.

As a government institution, NILS values transparency and accuracy. Nily is committed to providing information authorized by NILS, while always prioritizing user confidentiality. However, as with any AI chatbot, Nily may occasionally make mistakes.

Why Use Nily?

• Available Anytime: Get assistance 24/7, whether you are planning your career, checking course details late at night, or need quick help during weekends.
• Efficient Support: Nily cuts through the noise and delivers concise, helpful answers, saving you time.
• Trustworthy Information: Responses are based on verified data from NILS official resources.
• Friendly Interaction: Nily communicates with a warm, professional tone to make your experience pleasant.
• Guided Navigation: If your question requires human intervention or specific contacts, Nily guides you on how to connect with the right staff.

How to Access Nily

Nily is integrated directly into the official NILS website and social media platforms. You can start chatting with Nily by clicking the chat icon on nils.gov.lk, or www.nils.lk 

Whether you are a prospective student, current enrollee, employer, or researcher, Nily is here to support your journey with NILS.

Nily’s Role in Supporting NILS’ Mission

The National Institute of Labour Studies (NILS) plays a vital role in Sri Lanka by promoting industrial peace, labour law awareness, and human resource development. Founded in 2007 and governed under the Ministry of Labour, NILS offers government-recognized qualifications and training to empower the workforce.

Nily complements this mission by:

• Facilitating easy access to educational opportunities.
• Enhancing communication between NILS and the public.
• Supporting continuous professional development across sectors.
• Reducing barriers to information for all stakeholders.

With Nily, NILS embraces digital innovation to make learning and professional growth accessible to everyone, anytime.

Looking Ahead: Nily’s Continuous Improvement

As technology evolves, so will Nily. The NILS IT Unit continuously updates Nily’s knowledge base and capabilities to reflect new courses, policy changes, and user feedback. Our goal is to ensure Nily remains your trusted companion for all labour study needs.

Contact NILS

For further assistance beyond Nily’s scope or for personal support, please contact NILS directly:

• Phone: 011 2786548 / 071 7957777 (Hotline available on WhatsApp)
• Email: info@nils.lk
• Address: 2nd Floor, Labour Secretariat, Narahenpita, Colombo 05, Sri Lanka

Conclusion

Nily represents NILS’ commitment to blending tradition with innovation—providing quality education and training in labour studies while making information and support accessible through modern technology.

We invite you to experience the ease and convenience of interacting with Nily, your friendly AI assistant, as you shape your future with NILS.

Terms & Conditions for Using Nily – The AI Assistant

By using Nily, the AI-powered virtual assistant of the National Institute of Labour Studies (NILS), you agree to the following terms and conditions:

1. Nature of Information

• Nily provides general guidance and information related to NILS courses, programs, services, and related topics.
• Information shared by Nily is for informational purposes only and should not be considered as legal, financial, or professional advice.

2. Accuracy of Responses

• While Nily is designed to provide accurate and up-to-date information, Nily may occasionally make mistakes, omissions, or misinterpret queries.
• NILS does not guarantee that all responses generated by Nily will be completely accurate, complete, or error-free.

3. No Legal Validity

• Information provided by Nily is not legally binding and cannot be used as an official or legal document.
• For legally valid documents, policies, or confirmations, please contact NILS directly through official channels.

4. Limitation of Liability

• NILS, its staff, and developers shall not be held responsible or liable for any decisions, actions, losses, or damages arising from reliance on information provided by Nily.
• Users are strongly advised to verify critical information with NILS before making decisions or taking action.

5. Data Privacy & Confidentiality

• Nily is designed to respect user confidentiality and does not intentionally collect or share personal data without consent.
• However, users are advised not to share sensitive personal or financial information through the chatbot.

6. Human Assistance

• If Nily cannot address your query, or if you require official confirmation, Nily will guide you to connect with the appropriate NILS staff member.
• Always rely on official NILS communication for final confirmation of important matters.

7. Continuous Improvement

• Nily is a developing technology and will be continuously updated to improve accuracy and usefulness.
• NILS reserves the right to modify these Terms & Conditions at any time.

The Certificate Awarding Ceremony of the Decent Work Project (Thalawakale Plantation) conducted by the National Institute of Labour Studies (NILS) was featured on ITN Tamil News.

The event, held on 26th August 2025, was graced by Mr. S. M. Piyatissa, Secretary to the Ministry of Labour, as the Chief Guest.

We are proud to see this important initiative, which empowers plantation communities through decent work practices, highlighted at the national level.

We’re pleased to announce that you can now conveniently pay your National Institute of Labour Studies (NILS) course fees through the GovPay online platform.

How to Pay:

Please follow these steps carefully:

1. Organization Name: Select “National Institute of Labour Studies”.
2. Service Reference Number: Enter your correct registration number (e.g., C/25/BME/XX). If you don’t have it, contact your program coordinator.
3. Reason for Payment / Additional Payment Details: Enter your Programme name and your full name (e.g., Diploma in Business Management 2025 English – A B C Perera).

Access GovPay through:

• Partnered Banks: Amana Bank, Bank of Ceylon, Cargills Bank, Commercial Bank, DFCC Bank, Hatton National Bank, National Development Bank, National Savings Bank, Nations Trust Bank, Pan Asia Bank, People’s Bank, Sampath Bank.
• FinTech Applications: FriMi, Genie, Helakuru (via HelaPay), iPay.

Important: Submit Your Payment Slip!

After making your payment, you must upload your payment slip immediately via the NILS Student Portal to confirm your payment.

• How to use Student Portal: https://nils.gov.lk/?p=1219

For any questions or support, please contact NILS directly.

General Path (for most banks and FinTechs):

• Login to your app.
• Look for a “Payments,” “Bill Payments,” or “Transfers” section.
• Within that section, search for “Government Payments” or “GovPay.”
• Select “National Institute of Labour Studies” as the organization.

Specific Paths (where information is available or typical):

Partnered Banks:

• Amana Bank:
  • Login to the Amana Bank Mobile Banking app.
  • Look for a “Payments” or “Bill Payments” option.
  • Navigate to “Government Payments” or “GovPay.”
• Bank of Ceylon (BOC SmartPay Mobile App):
  • Login to the BOC SmartPay app.
  • Go to “Bill Payments.”
  • Select “Government Payments,” then “GovPay.”
• Cargills Bank:
  • Login to the Cargills Bank app.
  • Likely found under “Payments” or “Bill Payments,” then “Government Payments” or “GovPay.”
• Commercial Bank (ComBank Digital App):
  • Login to the ComBank Digital app.
  • Navigate to the “Government Payments” menu or “Payments”/”Bill Payments” section.
  • Select “GovPay.”
• DFCC Bank (DFCC Virtual Wallet):
  • Login to the DFCC Virtual Wallet app.
  • Look for “Bill Payments” or “Government Payments.” (DFCC mentions online banking as a confirmed path, so mobile app should follow similar logic).
• Hatton National Bank (HNB Digital Banking App):
  • Login to the HNB Digital Banking app.
  • “GovPay” is explicitly enabled via LankaPay Online Payment Platform. Look for it under “Payments” or “Government Payments.”
• National Development Bank (NDB Neos Online Banking):
  • Login to the NDB app.
  • Expect to find it under “Payments” or “Government Payments.” (NDB Neos online banking is listed, so the app should mirror).
• National Savings Bank (NSBPay App):
  • Login to the NSBPay App.
  • Look for a “Payments” or “Bill Payments” section, then likely “Government Payments” or “GovPay.”
• Nations Trust Bank (Nations Direct Mobile App):
  • Login to the Nations Direct Mobile app.
  • “GovPay” is available for government payments. Look under “Bill Payments” or a dedicated “Government Payments” section.
• Pan Asia Bank:
  • Login to the Pan Asia Bank app.
  • Look for “Payments” or “Bill Payments,” then “Government Payments” or “GovPay.”
• People’s Bank (People’s Wave Mobile Banking App):
  • Login to the People’s Wave app.
  • Navigate to “Payment Services” or “Utility Bill Payment Services.”
  • Look for “Government Payments” or “GovPay” within these options.
• Sampath Bank (Sampath Vishwa Retail):
  • Login to the Sampath Vishwa Retail app.
  • Look for “Payments” or “Bill Payments,” then “Government Payments” or “GovPay.”

FinTech Applications:

• FriMi:
  • Login to the FriMi app.
  • While specific navigation for GovPay isn’t detailed, look under “Payments” or “Bill Payments” for a “Government Payments” or “GovPay” option.
• Genie:
  • Login to the Genie App.
  • Look for the “GovPay” icon on the app’s home screen or click the ‘Pay’ button, which will then show “GovPay” as another Bill category.
• Helakuru (via HelaPay):
  • Access HelaPay through the Helakuru app.
  • Look for “Payments” or “Government Payments” within HelaPay, then select “GovPay.”
• iPay:
  • Login to the iPay app.
  • Look for “Payments” or “Bill Payments.”
  • Within those sections, you should find “Government Payments” or “GovPay.”

Important Note: App interfaces can change with updates. If you can’t find it immediately, look for terms like “Payments,” “Bill Payments,” “Government Payments,” or “GovPay” within the app’s menu or search function. If you’re still stuck, contacting your bank’s customer support.

Thank you.